OfficeSuite Windows

How to request a refund for OfficeSuite bought from


1. Eligibility Criteria

If you are not satisfied with our Service, you can request a refund within 30 days as of its activation date ("30-Day Money-Back Guarantee") under the below conditions:

Plans purchased outside of the MobiSystems, PDF Extra, MobiDrive, or OfficeSuite sites, including, but not limited to, third parties` stores (Google, Apple, Microsoft, Amazon, Samsung, Huawei, etc.), marketplaces, affiliates, resellers, or partners, do not qualify for the 30-Day Money-Back Guarantee.

If you have bought our Service outside of the MobiSystems or OfficeSuite sites, please liaise with the marketplace where the purchase is made and ask about their return policy.


2. Contact Support

If you find yourself eligible for a refund, we encourage you to reach out to our dedicated Support Team for prompt assistance. To do so, please follow these steps:

  • Simply navigate to our Contact form and select ‘Refund’ under ‘what is your request about’, and select ‘Payment’ as the subject to ensure a streamlined process for your refund request. 
  • Keep purchase details and relevant evidence readily available when contacting support.

Before requesting a refund:

Technical Issues

  • If you're experiencing technical issues with OfficeSuite, explain them in detail, and we can offer troubleshooting solutions or alternative options beyond a refund.

Misleading Information

  • If your purchase decision was misled by inaccurate app descriptions or features, please highlight that in your communication with us. 


3. Refund Process

  • Any refunds will be applied to the same account, to the same payment method used for the purchase.
  • Service that has been performed or consumed is non-refundable.


You can also manage your subscription in your account area 

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