Microsoft Store

How to Request a Refund for OfficeSuite from Microsoft Store


1. Microsoft Store Online Refund Request:

  • Sign in to your Microsoft Account
  • Locate the OfficeSuite purchase in your order history. You can filter by date or product type to make it easier.
  • Click on the "More details" link for the OfficeSuite purchase.
  • Look for the "Request a refund" button and click on it.
  • Select the reason for your refund request. 
  • Provide any additional details in the box provided (optional).
  • Review the information and submit your request.


Additional notes:

  • Microsoft is more likely to grant refunds for recent purchases within 14 days of the purchase date.
  • You can only submit one refund request per purchase.
  • If your request is denied, you can appeal the decision through the same page.
  • Processing time for refund requests might vary.


Before requesting a refund:

  • If you're experiencing technical issues with OfficeSuite, explain them in detail to both Microsoft and to us - and we can offer troubleshooting solutions or alternative options beyond a refund.
  • If your purchase decision was misled by inaccurate app descriptions or features, highlight that in your communication with both parties.

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