Set up your account

OfficeSuite - Free Mail Client

Welcome to OfficeSuite Mail, a member of the OfficeSuite family, only available on Windows!

Here we're going to detail some of the main points you need to know to set up your account, as well as provide information about possible issues you might encounter.

Introduction to using OfficeSuite's Mail

Once you start up the OfficeSuite Free Mail Client for the first time you should add an account, following the steps detailed by the sign in flow.

Adding an email account

The first step of the sign in flow is entering your email and clicking Continue.

When you type-in your preferred email, a window will open in your browser, prompting you to confirm the email you wish to add in OfficeSuite Mail. Simply click Next.

For some email providers, like Gmail, you must provide access rights for OfficeSuite Mail to manage your account, hence the browser window in which you selected your account.

Clicking the Continue button should finalize the process and show you the final screen before you access your Inbox.

If a new window does not open once you click Continue, you can manually copy the link from the loading screen and paste it to your browser, as shown below.

Common server settings

We've also provided links to look up the server settings of some of the most widely used email providers. Have a look if you don't know your email provider's server details:

• AOL
• Outlook (Hotmail)
• Yahoo!
• Gmail

Corporate & Business Accounts

The process of adding a corporate or business account entails a few additional steps compared to adding a Gmail account. To begin, you must select the Other account IMAP/POP or Exchange option displayed on the screen below.

PASSWORD CHANGE

The way you change passwords will differ depending on which email provider you use.

For example, if you've logged in to OfficeSuite Mail with a Gmail account and wish to change your password you must do it via your Google Account Settings.

For corporate and business emails you may need to talk to your System Administrator as you may not have the rights to change the password yourself.

KNOWN ISSUES

Here we've detailed some common problems you may face while using OfficeSuite Mail and their potential causes.

Your feedback will be invaluable in helping us identify previously unknown problems and make OfficeSuite Mail more stable and user-friendly.

Why does my Email Synchronization take so long?

If you've successfully connected an account to OfficeSuite Mail, but synchronization is slow, here are some of the potential causes:

• Some service providers put retractions to connections of external mail apps to their services.

• Noticeable slowdown of synchronization might be observed if your mailbox has more than a thousand folders.

• Depending on your mailbox size and the speed of your internet connection this may take longer for mailboxes above 300 MB of data.

• OfficeSuite Mail provides the option to work offline with your messages. To do so, all messages should be downloaded locally on your device. In cases when there is an abundance of locally stored emails that need to be synchronized the process may be noticeably slower.

OTHER FEATURES

Add more than one account

To add more than one account to OfficeSuite Mail click the File tab in the upper left corner, then choose Info from the Main Menu and lastly click on Add Account. The Set up window will pop up again and you can follow the same process outlined in the beginning of this article. 

The option to Sync other Mail & Calendar accounts to your OfficeSuite Mail is only available to paid users. You can add up to 10 accounts.

Import data

You can import contacts and events from external sources to your OfficeSuite Mail account. To do so click the File tab in the upper left corner, then choose Import from the Main Menu. 

A window will pop up where you can pick the type of data that you want to import (you can only import .ics, .vcf, and .pst, .ost files), then pick the file from your device to import the data. This feature is available to paid users only.

Your issue isn't listed here?

If you have an issue with OfficeSuite Mail that isn't listed here, please contact our Support Team.

Gathering sufficient information about possible problems with OfficeSuite Mail is essential to making it as stable and user-friendly product as the rest of the OfficeSuite modules. Please feel free to contact us if a problem occurs. Thank you!